GENERAL
MATTERS Overview
At BilletsDoux.com ("Billets Doux "),
protecting our users' privacy and security is
a top priority. For this reason, we have adopted
the following policy to advise you of our use
of your personal information online and your choices
regarding that use. This policy describes what
types of information we gather about you, how
we use it, under what circumstances we disclose
it to third-parties, and your rights to update
or correct it.
Scope of Policy
This Policy applies to all Billets Doux branded
sites. This Policy does not apply to other companies’
or organizations’ web sites to which we
link. You should carefully review the privacy
policies of those web sites in order to determine
how they treat your personal information.
INFORMATION ABOUT
YOU
Information Gathered From All Visitors Aggregate Data
We gather certain generic information with respect
to customers' use of our web site, such as the
number of unique visitors, the frequency with
which they visit, and the areas on the web site
that they favor. These statistics are very much
like television ratings that tell the networks
how many people tuned in to a program. We only
use this type of data in aggregate-that is, we
look at the data on a collective basis, in summary
form, rather than on an individual basis. This
data helps us determine the extent to which our
customers use certain parts of our web site, which,
in turn, enables us to make it as appealing as
possible. We may also provide statistical "ratings"
about how our customers collectively use our web
site to advertisers, sponsors, and other companies
with which we do business ("Business Partners").
We do this so they, too, can understand how often
people use their areas of the site in order for
them to provide you with the best possible experience.
These statistical ratings do not contain any personally
identifiable information about you or any of our
users.
Cookies
We use a technology nicknamed "cookies"
on our web site. Cookies are pieces of information
or data sent to your browser from a web server
and stored on your computer's hard drive for record-keeping
purposes. We use cookies to make your visit to
our web site easier. For example, cookies allow
us to recognize you when you re-enter our web
site so that you will not have to sign-in each
time you visit. Cookies also allow us to count
the number of unique and return visitors who use
our site.
Most browsers are initially set up to accept
cookies. If you prefer, you can reset your browser
to notify you when you've received a cookie or,
alternatively, to refuse to accept cookies. It
is important to note that you may not be able
to use certain features on our web site if you
choose not to accept cookies, such as Create &
Print, My Page, address book, favorites, and eCard
history. In addition, you will not be able to
participate in any of our sweepstakes, or contests.
Cookies can also enable us to track and target
the interests of our users to enhance their experience
on our site.
IP Addresses
We collect and analyze traffic on our web site
by keeping track of the IP addresses of our visitors.
IP addresses are unique numeric identifiers that
are assigned to each computer browser accessing
the Internet. An IP address, by itself, cannot
identify you personally. However, when combined
with other information provided by your Internet
Service Provider (ISP), your IP address can be
used to identify the computer originating a message.
ECARDS ARE NEITHER INTENDED NOR APPROPRIATE FOR
ANONYMOUS COMMUNICATIONS, AND SUCH ACTIVITY IS
EXPRESSLY PROHIBITED BY THE ACCEPTABLE USE POLICY
IN OUR TERMS OF SERVICE.
When You Send An eCard
If you use our web site to send an online eCard
or any other content, we collect your e-mail address
and your recipient's e-mail address. This information
is necessary to send the content and provide confirmation
that it has been received. We may use your e-mail
address to contact you if you have chosen to receive
communications from Billets Doux or its Partners.
(See Opt-Out/Changing Your Status, below).
Personalizing Your Experience on the
Web Site
We try to personalize your experience on our web
sites by tracking eCards and other content you
have sent and gifts you have purchased in order
to shape our recommendations about the eCards,
and gifts that might be of interest to you. We
also examine customer traffic patterns and web
site usage to help us enhance the design and layout
of the site and make it easier to navigate.
From time to time, we may send you surveys or
solicit your feedback. We use surveys to gage
user interest in new products and premiums we
may offer. We will ask for your feedback on eCards
and other site features. We will use the information
we gather to improve our sites and provide a more
meaningful experience for our users. We may also
use the information to alert you to offers and
products in which you have expressed an interest.
Communications From Billets Doux
We send to all of our users our exclusive Billets
Doux Newsletter, which alerts you to new features,
content, and services, premiums available on our
site. From time to time, we will also send you
invitations to enhance your Billets Doux membership,
offers for new products and services from Billets
Doux, special "Member's Only" premiums,
or special offers from our affiliates and our
sponsors. These communications are sent to you
directly by Billets Doux. We do not share your
personally identifiable information with any third
parties in connection with the Newsletter.
You can always decline the Newsletter by sending
an email to
. For other ways to unsubscribe, contact
us for more information.
Communications From Our Business Partners
Billets Doux also offers you the opportunity to
receive money-saving offers, discounts, and promotions
from our Business Partners. These communications
may come from Billets Doux or directly from the
Partners themselves. We may also share with them
certain demographic, geographic, preference, and
other personally identifiable information we have
gathered about you. This will help them in directing
to you offers that are more likely to be of interest.
If you send an email to
, you will not receive any offers. If you
do sign up for the program but later change your
mind, you are free at any time to opt-out by following
the procedures outlined herein.
Mandatory Communications
Billets Doux reserves the right to communicate
with you from time to time about important administrative,
policy, legal, credit card, and billing matters,
which will affect your use of our web sites, including
without limitation any alleged violations of our
Terms of Service. These communications are mandatory.
Information Gathered From Members
If you elect to become a Member on BilletsDoux.com,
you will be required to provide us with certain
personal information, including your name, e-mail
address, and billing address (this required information
is subject to change from time to time). There
will also be opportunities for you to provide
us with additional information regarding your
preferences and interests. This information, however,
is not required and is completely optional on
your part.
Additional data may be collected from Members
based upon certain services they elect to utilize
on our web site. For example, we may track the
categories of eCards you send in order to make
appropriate recommendations for products or services
available on our site or those of our Business
Partners. Members may register for Billets Doux
Reminders, which are e-mail alerts to track important
dates and occasions they specify. Billets Doux
Membership allows you to store eCards for future
delivery, bookmark favorite eCards, and save eCards
received in an online scrapbook. By obtaining
this information, we can provide our Members with
specific content and advertising in which they
might be interested. None of this information
is required to use our service or to become a
Member; however, the omission of certain types
of data will limit the value of your membership.
Billets Doux USES OF PERSONAL INFORMATION
If you have provided us your consent, we will
use the information we have collected about you
in five ways:
To send personalized, targeted information that
we think our users will find relevant, either
from Billets Doux or directly from its Business
Partners;
To
include targeted advertising within such messages;
To
send promotions and coupons based on the user's
interests;
To
contact the user for feedback and surveys; and
To
send the user other information about Billets
Doux.
On-Site Advertising
Billets Doux may also use information about you
to target advertising while you are visiting our
site. For example, we may serve ads from toy companies
to users searching the Kids Birthday eCard pages.
We may also use geographic or other information
we have collected from you to make sure that the
ads you see are for goods and services that are
actually of interest to you or are available in
your area. We may use cookie files to assure that
you will not be served the same ads repeatedly.
Privacy of eCard Card Information We treat all of our eCard products as
private correspondence between the sender and
the recipient and will not disclose the contents
of any eCard other than to the intended recipient,
except under the specific situations outlined
in Disclosure Exceptions, below.
This policy applies to all aspects of our eCards,
including your personalized messages, attached
photos or graphics. Under normal circumstances,
we will not monitor or edit the contents of the
online eCards you send. On occasion, however,
we may need to view your message in connection
with the technical processing of your eCard or
the maintenance of our network. Also, if you ask
one of our customer service representatives to
help you send an eCard or to verify that an eCard
was sent, that representative will be able to
access all information about the card, including
the recipient's e-mail address and the message.
Disclosure Exceptions Notwithstanding the above policies, we
reserve the right to disclose your personal information
to appropriate third-parties if we are required
to do so by law or we believe that such action
is necessary:
To comply with legal process such as a search
warrant, subpoena or court order;
To
protect the company's rights and property;
To investigate reports of users sending material
using a false e-mail address or users sending
harassing, threatening, or abusive messages;
To
protect against misuse or unauthorized use of
our web site and/or the BilletsDoux.com service;
or
During
emergencies, such as when we believe someone's
physical safety is at risk.
Your IP address can be accessed by Billets Doux.
Under certain circumstances, recipients, their
legal representatives, and/or law enforcement
authorities may be able to combine this with information
disclosed by ISPs to determine the source of a
particular communication. By using this service,
you knowingly and voluntarily assume any risks
associated with such disclosure.
YOUR CONTROL OVER YOUR PERSONAL INFORMATION
Opt-Out/Changing Your Status At any time, you can change choices as
to the use of your personal information. You can
send a blank e-mail to
and type "unsubscribe" in the
subject field. This system is not automated and
must be contacted from the email address you wish
to have removed. Permission changes will be honored
as soon as possible after receipt. Please allow
at least seven days for processing. Permission
changes will not affect any information which
you provided to us and which we previously shared
with our Business Partners.
OTHER MATTERS
Protection For Children - COPPA Compliance We are committed to protecting the privacy
and rights of children online. We believe that
children should be able to use the Internet in
a safe, productive, and efficient manner and should
be afforded the highest protection available with
respect to their personal information. To that
end, we have made it our policy to not collect
any individually identifiable information from
users whom we know are under the age of 13. Our
registration process blocks the registration of
users under 13 years old and will automatically
delete all individually identifiable information
collected from such users.
The Children's Online Privacy Protection Act ("COPPA")
imposes certain requirements upon web sites and
online services that are directed toward children.
To learn more about COPPA, click
here for the Federal Trade Commission COPPA
Web Site.
Contests and Promotions Occasionally, Billets Doux may sponsor
contests and/or promotions on our sites or in
our e-mail products. Participation in such contests
is purely voluntary. In order to enter a contest
or promotion, you may be asked to provide personally
identifiable information. By entering, you agree
to all of its terms and conditions, which will
be clearly outlined in the rules. Where a contest
or promotion is not sponsored by Billets Doux,
the identity of the sponsor will be clearly disclosed
in the rules. Billets Doux cannot be responsible
for actions or policies of third-party contest
sponsors. Users are encouraged to review the relevant
privacy policy of the sponsor before entering.
Sale of Assets In the event that Billets Doux and/or
its units or subsidiaries are ever sold, acquired,
merged, liquidated, reorganized, or otherwise
transferred, we reserve the right to transfer
our user databases together with any personally
identifiable information contained therein, to
a third-party acquiring Billets Doux assets. In
the event we do so, we will place a prominent
notice of the sale on the homepage of our site,
with links to information as to how you can change
your privacy preferences.
Data Security
When you place orders for purchased products or
access your payment information, we use an advanced
encryption technology known as Secure Socket Layer
(SSL) to protect the storage and transfer of your
data from unauthorized parties. While on a secure
page, such as our registration form, a lock or
key icon appears on the bottom of your web browser.
In addition to our online security efforts, we
take steps to protect your personal data offline,
as well. All of your information, not just the
sensitive information mentioned above, is restricted
in our offices. Employees are granted access on
a need-to-know basis (for example, our billing
clerk or a customer service representative). Furthermore,
ALL employees are kept up-to-date on our security
and privacy practices. Finally, the servers on
which we store personally identifiable information
are kept in a secure environment, behind a locked
cage.
Billets Doux main servers are operated from a
reputable Internet hosting facility with state-of-the-art
physical security features, including smoke detection
and fire suppression systems, motion sensors,
and 24x7 secured access, as well as video camera
surveillance and security breach alarms. If you
have any questions about the security of our website,
you can send an email to
.
Changes to the Privacy Policy Billets Doux will occasionally update
this Privacy Policy in response to changing business
circumstances and legal developments. If there
are material changes to this Policy or in how
Billets Doux uses your personally identifiable
information, Billets Doux will prominently post
such changes prior to implementing the change.
Billets Doux encourages you to periodically review
this Policy to be informed of how we are protecting
your information.
USE COMMON SENSE IN ALL YOUR ONLINE ACTIVITIES Even the best policy can't protect your
online privacy and security in all circumstances.
Unscrupulous advertisers, hackers, and scam artists
are constantly searching the Internet looking
for new targets. Your best protection is to understand
the limits to privacy on the Internet and use
common sense in all of your on-line activities.
Be aware that e-mail is an inherently insecure
form of communication. Remember that third parties
are sometimes able to illegally intercept your
unencrypted messages, including online eCards.
Anytime you visit a chat room or post a message
to an on-line bulletin board, your e-mail address
can be accessed by advertisers looking to compile
lists for unsolicited commercial e-mail (also
known as spam). Be sure that you only disclose
your e-mail address in circumstances in which
it is safe to do so.
Beware of scams in which persons unknown to you
request your screen name, password, or credit
card information. Make sure you verify the identity
of anyone asking for personal information.
Always monitor your children's on-line activities
and educate them as to the rules for safe Internet
use. For more information, click
here for the Internet Education Foundation's
Online Safety Guide for Kids.
As always, if you have any questions, please
feel free to contact us at
.